Privacy Policy / Terms & Conditions for LowFruits


Our VAT is : BE 0844 839 712 (entreprise number : 0844 839 712) - Name : Pilavachi.

We use Paddle (UK/US) as a merchant of record, managing all payment processing and tax-related (VAT) matters for us.

Our contact is email: help [at] lowfruits.io. You can also contact us through the support contact widget (Ask tab).

Feel free to visit our FAQ, which answers over 90% of the common questions asked by users (credits, payments, subscriptions, PAYG, VAT, ...).


Our website and database are hosted at Hetzner (in Europe).

At Low Fruits, accessible from https://lowfruits.io, one of our main priorities is the privacy of our visitors.
This Privacy Policy document contains types of information that is collected and recorded by Low Fruits and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Low Fruits. This policy is not applicable to any information collected offline or via channels other than this website.

Payments and Refunds

If you find that LowFruits isn't what you anticipated or if you've changed your mind within 7 days of purchase and have spent less than 100 credits, please contact us.

We'll grant you a complete refund, no questions asked.

In other cases, there will be no refunds for partial periods of service or credits used. There will be no refunds for unused service periods or unused credits.

All displayed prices exclude taxes, levies, or duties imposed by local taxing authorities. These financial obligations are managed by our merchant of records, Paddle.

Consent

By using our website, you hereby consent to our Terms & Privacy Policy and agree to its terms.


Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as : name, email address and your level of SEO expertise.

When you make a purchase, we collect user payment details that is stored at the payment gateway, Paddle or Stripe (includes invoicing information, eg. company address and country — also, the credit card number is stored by Stripe or Paddle)

When you navigate on the website, we collect :


We does not share, or resell, any kind of user data.

How we use your information

We use the information we collect in various ways, including to:


Log Files

Low Fruits follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


Cookies

Like any other website, Low Fruits uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.
The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".


Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Low Fruits.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Low Fruits, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Low Fruits has no access to or control over these cookies that are used by third-party advertisers.


Third Party Privacy Policies

Low Fruits's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Content & copyright

Content found on or through this Service are the property of LowFruits or used with permission.
You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.


GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to complete deletion – You have the right to request for a deletion of all data we have related to your account.
For that send us an email at : info @ lowfruits.io

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Third parties we use :

As an analytics tool, we use Clicky which is GDPR compliant

As a newsletter system, we use sendinblue (sibautomation). Learn more about their GDPR compliance


Data breaches

Our team closely monitors any unauthorized system access, and has put in place multiple preventive measures to reduce the attack surface on our systems and services. Since the start (December 2019), LowFruits has had 0 major security issues.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Low Fruits does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.